Refund and Returns Policy

At SPEORA, we strive to provide high-quality toys, home decor, and pet food solutions that bring joy and satisfaction to our customers. If you are not completely satisfied with your purchase, we are here to assist you.

Eligibility for Refunds and Returns:

  • Items must be unused, in their original packaging, and in the same condition as received.
  • Refund or return requests must be made within 15 days of receiving the product.
  • Only products purchased directly from our website are eligible for refunds and returns.

Non-Returnable Items:

  • Gift cards, downloadable products, and perishable pet food items are non-returnable.
  • Customized or personalized items cannot be returned unless they are defective or damaged.

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable.

Exchange Policy:

  • We only replace items if they are defective or damaged.
  • To request an exchange, please contact our customer support team with proof of purchase and photos of the damaged product.

Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

How to Initiate a Return or Refund:

  1. Contact us at [support@speora.org] with your order details and reason for the return or refund request.
  2. Our support team will provide instructions on how to return the item.
  3. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [support@speora.org]. We are here to help you!