How To Refund A Game On Steam? Step-By-Step Guide!


As an avid gamer, there’s nothing more frustrating than purchasing a game on Steam and realizing it’s not what you expected. Fortunately, Steam offers a refund policy that allows you to get your money back on eligible purchases. In this article, we’ll walk you through the steps to refund a game on Steam.

Step 1: Check if Your Purchase is Eligible for a Refund

Not all purchases on Steam are eligible for a refund. Steam’s refund policy states that you can request a refund for any reason within 14 days of purchase, as long as you have played the game for less than two hours. DLC (downloadable content) and in-game purchases are not eligible for refunds unless there are technical issues with the content. To check if your purchase is eligible for a refund, follow these steps:

  1. Open your Steam client and click on your account name in the upper right corner.

  2. Select “Account Details” from the dropdown menu.

  3. Scroll down to the “Purchase History” section and find the game you want to refund.

  4. If the purchase is eligible for a refund, it will say “Refund Available” next to the game title.

Step 2: Request a Refund

If your purchase is eligible for a refund, the next step is to request it. Here’s how:

  1. Click on the “Refund” button next to the game title.

  2. Steam will ask you to select a reason for the refund from a dropdown menu. Choose the reason that best describes why you want to refund the game.

  3. You’ll also have the option to leave a comment explaining why you’re requesting a refund. This is optional, but it can be helpful for Steam to understand why customers are requesting refunds.

  4. After you’ve selected the reason and added any comments, click on the “Submit Request” button.

Step 3: Wait for Steam to Process Your Refund

Once you’ve submitted your refund request, Steam will review it to make sure it meets the eligibility criteria. If your request is approved, Steam will process the refund to your original payment method within seven days. You’ll receive an email from Steam confirming the refund has been processed.

If your refund request is denied, you’ll receive an email from Steam explaining why. In some cases, Steam may deny a refund if you’ve played the game for more than two hours or if you’ve had the game for more than 14 days.

Step 4: Confirm the Refund

After Steam has processed the refund, it’s a good idea to confirm that you’ve received the money back in your account. Here’s how:

  1. Log in to your payment account (such as PayPal or a credit card account) to confirm the refund has been credited.

  2. If you used a credit card, it may take a few days for the refund to appear on your statement.

  3. If you don’t see the refund credited to your account after seven days, contact Steam support for assistance.

Tips for Refunding Games on Steam

Here are a few tips to keep in mind when refunding games on Steam:

  1. Read the refund policy carefully before making a purchase. It’s important to know what’s eligible for a refund and what’s not.

  2. Don’t abuse the refund policy. Steam’s policy is designed to help customers who have purchased a game they’re not happy with. If you repeatedly request refunds for games, Steam may deny future refund requests.

  3. Be patient. Steam processes refunds within seven days, but it may take a few days for the refund to appear in your payment account.

  4. Consider leaving a review of the game on Steam. If you’ve played the game for less than two hours, you can leave a review even if you’ve requested a refund keep in mind that some games may have additional refund policies. For example, some multiplayer games may not be eligible for refunds if you’ve been banned for violating the game’s terms of service.

    1. If you’re having trouble requesting a refund or if you have any other issues with your purchase, contact Steam support. They’re usually very responsive and can help you with any issues you may be having.

    2. Keep track of your purchase history. If you’ve requested refunds for multiple games, it may be helpful to keep track of which games you’ve refunded and why. This can help you avoid purchasing similar games in the future.

    Why Refund a Game on Steam?

    There are many reasons why you may want to refund a game on Steam. Maybe the game didn’t live up to your expectations, or maybe it’s just not your cup of tea. Whatever the reason, it’s important to remember that Steam’s refund policy is designed to help customers who are unhappy with their purchase.



  5. Refunding a game on Steam can help you save money in the long run. Instead of being stuck with a game you don’t enjoy, you can use that money to purchase a game you’ll actually love.

    In addition to helping customers, Steam’s refund policy can also benefit game developers. By providing refunds for games that don’t meet customer expectations, Steam is encouraging game developers to create better quality games. This benefits everyone involved, from the customers to the developers.


    Refunding a game on Steam is a straightforward process that can help you save money and find games that you love. By following the steps outlined in this article, you can request a refund for any eligible purchase and receive your money back within seven days. It’s important to remember to read the refund policy carefully before making a purchase, and to use the refund policy responsibly.

    If you’re not sure whether a game is right for you, consider watching gameplay videos or reading reviews before making a purchase. This can help you make an informed decision and avoid the need to request a refund in the first place.

    In the end, Steam’s refund policy is a valuable tool for customers and game developers alike. By providing a fair and easy way to request refunds, Steam is helping to create a better gaming experience for everyone involved.

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